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[security bulletin] HPSBST02890 rev.1 - HP StoreOnce D2D Backup System, Unauthorized Remote Access and Modification
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SUPPORT COMMUNICATION - SECURITY BULLETIN
Document ID: c03813919
HPSBST02890 rev.1 - HP StoreOnce D2D Backup System, Unauthorized Remote
Access and Modification
NOTICE: The information in this Security Bulletin should be acted upon as
soon as possible.
Release Date: 2013-06-26
Last Updated: 2013-06-26
Potential Security Impact: Unauthorized remote access, unauthorized
Source: Hewlett-Packard Company, HP Software Security Response Team
A potential security vulnerability has been identified with HP StoreOnce D2D
Backup System. The vulnerability could be exploited remotely resulting in
unauthorized access and modification.
Please note that this issue does not affect HP StoreOnce Backup systems that
are running software version 3.0.0 or newer. Devices running software version
3.0.0 or newer do not have a HPSupport user account with a pre-set password
A user who is logged in via the HPSupport user account does not have access
to the data that has been backed up to the HP StoreOnce Backup system, and
hence is not able to read or download the backed up data. However, it is
possible to reset the device to factory defaults, and hence delete all backed
up data that is present on the device.
References: CVE-2013-2342 (SSRT101216)
SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
HP StoreOnce D2D Backup platforms running software version 2.2.17 or older
and 1.2.17 or older.
HP StoreOnce D2D4324 Backup System (EH985A)
HP StoreOnce D2D4312 Backup System (EH983B)
HP StoreOnce D2D4312 Backup System (EH983A)
HP StoreOnce D2D4112 Backup System (EH993C)
HP StoreOnce D2D4112 Backup System (EH993B)
HP StoreOnce D2D4106i Backup System (EH996B)
HP StoreOnce D2D4106i Backup System (EH996A)
HP StoreOnce D2D4106fc Backup System (EH998B)
HP StoreOnce D2D4106fc Backup System (EH998A)
HP StoreOnce D2D2504i Backup System (EJ002C)
HP StoreOnce D2D2504i Backup System (EJ002B)
HP StoreOnce D2D2502i Backup System (EJ001C)
HP StoreOnce D2D2502i Backup System (EJ001B)
HP D2D4112 Backup System (EH993A)
HP D2D4009fc Backup System (EH942A)
HP D2D4009i Backup System (EH939A)
HP D2D4004fc Backup System (EH941A)
HP D2D4004i Backup System (EH938A)
HP D2D2504i Backup System (EJ002A)
HP D2D2503i Backup System (EH945A)
HP D2D2502i Backup System (EJ001A)
CVSS 2.0 Base Metrics
Reference Base Vector Base Score
CVE-2013-2342 (AV:A/AC:L/Au:S/C:C/I:C/A:C) 7.7
Information on CVSS is documented
in HP Customer Notice: HPSN-2008-002
A software patch will be made available to customers on 7-July-2013.
Customers will need to upgrade their affected HP StoreOnce Backup systems
with the software patch. The software patch will disable the undocumented HP
Support user account.
In the interim, customers who wish to disable the backdoor can contact HP
support for assistance on this. HP support personnel will provide the
assistance to manually disable the HPSupport user account.
Version:1 (rev.1) - 26 June 2013 Initial Release
Third Party Security Patches: Third party security patches that are to be
installed on systems running HP software products should be applied in
accordance with the customer's patch management policy.
Support: For issues about implementing the recommendations of this Security
Bulletin, contact normal HP Services support channel. For other issues about
the content of this Security Bulletin, send e-mail to security-alert@xxxxxx.
Report: To report a potential security vulnerability with any HP supported
product, send Email to: security-alert@xxxxxx
Subscribe: To initiate a subscription to receive future HP Security Bulletin
alerts via Email:
Security Bulletin Archive: A list of recently released Security Bulletins is
Software Product Category: The Software Product Category is represented in
the title by the two characters following HPSB.
3C = 3COM
3P = 3rd Party Software
GN = HP General Software
HF = HP Hardware and Firmware
MP = MPE/iX
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PI = Printing and Imaging
PV = ProCurve
ST = Storage Software
TU = Tru64 UNIX
UX = HP-UX
Copyright 2013 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors
or omissions contained herein. The information provided is provided "as is"
without warranty of any kind. To the extent permitted by law, neither HP or
its affiliates, subcontractors or suppliers will be liable for
incidental,special or consequential damages including downtime cost; lost
profits;damages relating to the procurement of substitute products or
services; or damages for loss of data, or software restoration. The
information in this document is subject to change without notice.
Hewlett-Packard Company and the names of Hewlett-Packard products referenced
herein are trademarks of Hewlett-Packard Company in the United States and
other countries. Other product and company names mentioned herein may be
trademarks of their respective owners.
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