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[security bulletin] HPSBST02896 rev.2 - HP StoreVirtual Storage, Remote Unauthorized Access

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Note: the current version of the following document is available here:


Document ID: c03825537
Version: 2

HPSBST02896 rev.2 - HP StoreVirtual Storage, Remote Unauthorized Access

NOTICE: The information in this Security Bulletin should be acted upon as
soon as possible.

Release Date: 2013-07-17
Last Updated: 2013-07-17

Potential Security Impact: Remote unauthorized access

Source: Hewlett-Packard Company, HP Software Security Response Team

A potential security vulnerability has been identified with the HP
StoreVirtual Storage. This vulnerability could be remotely exploited to gain
unauthorized access to the device.

All HP StoreVirtual Storage systems are equipped with a mechanism that allows
HP support to access the underlying operating system if permission and access
is provided by the customer. This functionality cannot be disabled today.

HP StoreVirtual products are storage appliances that use a custom operating
system, LeftHand OS, which is not accessible to the end user. Limited access
is available to the user via the HP StoreVirtual Command-Line Interface
(CLiQ) however root access is blocked.

Root access may be requested by HP Support in some cases to help customers
resolve complex support issues. To facilitate these cases, a
challenge-response-based one-time password utility is employed by HP Support
to gain root access to systems when the customer has granted permission and
network access to the system. The one-time password utility protects the root
access by preventing repeated access to the system with the same pass phrase.
Root access to the LeftHand OS does not provide access to the user data being
stored on the system.

References: CVE-2013-2352 (SSRT101257)

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
This issue effects LeftHand OS (a.k.a. SAN iQ) software versions 10.5 and

HP StoreVirtual device

HP P4300

HP P4500

HP P4300 G2

HP P4500 G2

HP P4800 G2

HP P4900 G2

HP P4000 VSA

HP StoreVirtual 4130

HP StoreVirtual 4330

HP StoreVirtual 4530

HP StoreVirtual 4630

HP StoreVirtual 4730

HP StoreVirtual VSA

LeftHand NSM2060

LeftHand NSM2120

Dell PowerEdge 2950


IBM System x3650

LeftHand NSM2060 G2

LeftHand NSM2120 G2

LeftHand VSA


CVSS 2.0 Base Metrics
  Reference              Base Vector             Base Score
CVE-2013-2352    (AV:N/AC:L/Au:N/C:N/I:C/A:C)       9.4
             Information on CVSS is documented
            in HP Customer Notice: HPSN-2008-002

The Hewlett-Packard Company thanks Joshua Small for reporting this issue to


HP has provided patches to resolve this vulnerability. Please see the table
below to determine which patch applies to the StoreVirtual version being

OS Version

HP LeftHand OS version 10.5

HP LeftHand OS version 10.0

HP P4000 SAN/iQ software versions 9.5 and 9.5.01

Note: Systems running HP P4000 SAN/iQ version 9.5.x must install 9.5 Patch
Set 05 before applying patch 25051-00. Installation of patch 25051-00 will
fail if 9.5 Patch Set 05 is not present

Note: HP Support may still request root access to customer systems in order
to resolve certain support issues.

Patches and release notes may be downloaded using the 9.5 or later CMC. Go to

Select your specific product. One method to do this is as follows:
Under Browse all HP products, select 'Storage'
Select 'Disk Storage Systems'
Select 'StoreVirtual Storage'
Select 'HP StoreVirtual 4000/LeftHand P4000 Storage'
If you have a HP LeftHand VSA, HP LeftHand P4300 or HP LeftHand P4500
product, select 'HP LeftHand P4000 SAN Solutions'. If you have a HP P4x00 G2
or HP StoreVirtual 4000 product select 'HP StoreVirtual 4000 Storage'.
Select 'Drivers, Software & Firmware' under 'Download Options' in the left
Select your specific product.
Select your language. Click 'Cross operating system (BIOS, Firmware,
Diagnostics, etc.)'
Click 'Patch' or scroll down to the Patch table j. In the Description column
of the Patch table, click the title of the patch:
To download the file, click the 'Download' button.
To read the release notes, click the 'Release Notes' tab.

Version:1 (rev.1) - 9 July 2013 Initial release
Version:2 (rev.2) - 17 July 2013 Documented the released patches, added
LeftHand NSM2120

Third Party Security Patches: Third party security patches that are to be
installed on systems running HP software products should be applied in
accordance with the customer's patch management policy.

Support: For issues about implementing the recommendations of this Security
Bulletin, contact normal HP Services support channel.  For other issues about
the content of this Security Bulletin, send e-mail to security-alert@xxxxxx.

Report: To report a potential security vulnerability with any HP supported
product, send Email to: security-alert@xxxxxx

Subscribe: To initiate a subscription to receive future HP Security Bulletin
alerts via Email:

Security Bulletin Archive: A list of recently released Security Bulletins is
available here:

Software Product Category: The Software Product Category is represented in
the title by the two characters following HPSB.

3C = 3COM
3P = 3rd Party Software
GN = HP General Software
HF = HP Hardware and Firmware
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PI = Printing and Imaging
PV = ProCurve
ST = Storage Software
TU = Tru64 UNIX

Copyright 2013 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors
or omissions contained herein. The information provided is provided "as is"
without warranty of any kind. To the extent permitted by law, neither HP or
its affiliates, subcontractors or suppliers will be liable for
incidental,special or consequential damages including downtime cost; lost
profits;damages relating to the procurement of substitute products or
services; or damages for loss of data, or software restoration. The
information in this document is subject to change without notice.
Hewlett-Packard Company and the names of Hewlett-Packard products referenced
herein are trademarks of Hewlett-Packard Company in the United States and
other countries. Other product and company names mentioned herein may be
trademarks of their respective owners.

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