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[security bulletin] HPSBMU02872 rev.4 - HP Service Manager Web Tier, Remote Disclosure of Information, Cross Site Scripting (XSS)
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SUPPORT COMMUNICATION - SECURITY BULLETIN
Document ID: c03748875
HPSBMU02872 rev.4 - HP Service Manager Web Tier, Remote Disclosure of
Information, Cross Site Scripting (XSS)
NOTICE: The information in this Security Bulletin should be acted upon as
soon as possible.
Release Date: 2013-10-30
Last Updated: 2013-12-11
Potential Security Impact: Remote disclosure of information, Cross Site
Source: Hewlett-Packard Company, HP Software Security Response Team
Potential security vulnerabilities have been identified with HP Service
Manager and ServiceCenter Web Tier running on Windows. The vulnerabilities
could be exploited resulting in remote disclosure of information and cross
site scripting (XSS).
References: CVE-2012-5222 (SSRT101185, Disclosure of Information),
SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
HP Service Manager Web Tier v7.11, v9.30, v9.31
HP ServiceCenter Web Tier v6.2.8
CVSS 2.0 Base Metrics
Reference Base Vector Base Score
CVE-2012-5222 (AV:N/AC:L/Au:N/C:P/I:P/A:P) 7.5
CVE-2013-2321 (AV:N/AC:L/Au:N/C:P/I:P/A:P) 7.5
Information on CVSS is documented
in HP Customer Notice: HPSN-2008-002
HP has made the following software updates available to resolve the
The updates can be downloaded from HP Software Support Online (SSO).
HP Service Manager 9.31.2004 p2
HP Service Manager 7.11.655 p21
HP ServiceCenter 188.8.131.52
Version:1 (rev.1) - 29 April 2013 Initial release
Version:2 (rev.2) - 24 September 2013 Added Service Manager v9.30 Web Tier to
list of impacted versions
Version:3 (rev.3) - 30 October 2013 Added HP Service Manager v7.11 Web Tier
to list of impacted versions
Version:4 (rev.4) - 11 December 2013 Added HP ServiceCenter Web Tier v6.2.8
Third Party Security Patches: Third party security patches that are to be
installed on systems running HP software products should be applied in
accordance with the customer's patch management policy.
Support: For issues about implementing the recommendations of this Security
Bulletin, contact normal HP Services support channel. For other issues about
the content of this Security Bulletin, send e-mail to security-alert@xxxxxx.
Report: To report a potential security vulnerability with any HP supported
product, send Email to: security-alert@xxxxxx
Subscribe: To initiate a subscription to receive future HP Security Bulletin
alerts via Email:
Security Bulletin Archive: A list of recently released Security Bulletins is
Software Product Category: The Software Product Category is represented in
the title by the two characters following HPSB.
3C = 3COM
3P = 3rd Party Software
GN = HP General Software
HF = HP Hardware and Firmware
MP = MPE/iX
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PI = Printing and Imaging
PV = ProCurve
ST = Storage Software
TU = Tru64 UNIX
UX = HP-UX
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