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[security bulletin] HPSBGN03237 rev.1 - HP Insight Remote Support v7 Clients running SSLv3, Remote Disclosure of Information
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Note: the current version of the following document is available here:
SUPPORT COMMUNICATION - SECURITY BULLETIN
Document ID: c04553458
HPSBGN03237 rev.1 - HP Insight Remote Support v7 Clients running SSLv3,
Remote Disclosure of Information
NOTICE: The information in this Security Bulletin should be acted upon as
soon as possible.
Release Date: 2015-02-02
Last Updated: 2015-02-02
Potential Security Impact: Remote disclosure of information
Source: Hewlett-Packard Company, HP Software Security Response Team
A potential security vulnerability has been identified with HP Insight Remote
Support v7 Clients running SSLv3 which may affect WBEM, WS-MAN and WMI
connections from monitored devices to an HP Insight Remote Support Hosting
Device, such as an HP Insight Remote Support Central Management Server (CMS)
This is the SSLv3 vulnerability known as "Padding Oracle on Downgraded Legacy
Encryption" also known as "Poodle", which could be exploited remotely to
allow disclosure of information. HP Insight Remote Support 7.2 allows the
Hosting Device administrator to disable SSLv3 ciphers. Some monitored devices
may require an update to support TLS encryption, while others may not support
TLS encryption at all. Disabling SSLv3 on the hosting device can result in
loss of communication with such monitored devices. HP has provided the
ability to address POODLE in the Insight Remote Support 7.2 release, but
disabling SSLv3 requires the Hosting Device administrator to take specific
actions to address this vulnerability.
SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
HP Insight Remote Support version 7 clients prior to version 7.2
CVSS 2.0 Base Metrics
Reference Base Vector Base Score
CVE-2014-3566 (AV:N/AC:M/Au:N/C:P/I:N/A:N) 4.3
Information on CVSS is documented
in HP Customer Notice: HPSN-2008-002
All HP Insight Remote Support v7 clients prior to version 7.2 are vulnerable
to this exploit. HP provides the ability to manually disable SSLv3
connections to the Hosting Device in the 7.2 client. Please refer to the
following HP Insight Remote Support 7.2 documents for instructions on how to
migrate to HP Insight Remote Support 7.2.
HP Insight Remote Support 7.2 Upgrade Guide
HP Insight Remote Support 7.2 Installation and Configuration Guide
NOTE: Certain monitored clients cannot communicate using the TLS protocol.
These clients may require a firmware update to enable communication with the
Hosting Device using the TLS protocol. Disabling SSLv3 on the HP Insight
Remote Support Hosting Device may result in loss of communication with such
clients. Check with your HP Support Representative to determine if your
monitored devices can communicate using TLS 1.x prior to disabling SSLv3 to
ensure continued communications with HP Insight Remote Support.
Step 1: Update the HP Insight Remote Support Version 7.2 Client:
As an administrator, log on to the Insight Remote Support user interface.
Access the Administrator Settings page
Click the Software Updates tab
Select Insight Remote Support version 7.2.0.0026 (or later)
Click INSTALL and follow the prompts
Step 2: Disable SSLv3 on Hosting Device (Caution: see Note above)
As an Administrator, log on to the Hosting Device
Open a command window Run the following commands:
rsadmin config -set uca.listeners.excludeprotocols=SSLv3
Net stop hprsmain
Net start hprsmain
Close the command window and log off
Version:1 (rev.1) - 2 February 2014 Initial release
Third Party Security Patches: Third party security patches that are to be
installed on systems running HP software products should be applied in
accordance with the customer's patch management policy.
Support: For issues about implementing the recommendations of this Security
Bulletin, contact normal HP Services support channel. For other issues about
the content of this Security Bulletin, send e-mail to security-alert@xxxxxx.
Report: To report a potential security vulnerability with any HP supported
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