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[ISN] How I was hacked -- a tale of hijack, XBox Live and FIFA trading cards
By Dan Crawley
December 4, 2011
This week, my Xbox Live account was hacked. This is the story of what
happened, my response to it, and the questions about security that it
At twelve minutes past midnight on Tuesday night, just as I was
finishing up some work, I received an email to say that I had purchased
6,000 Microsoft Points. My first thought was to laugh it off as spam, as
I hadnât bought any points for months, but I thought I should check my
console anyway. On switching on my Xbox, I found that I could no longer
access my account.
A quick Google search revealed that other Xbox users had been
experiencing similar problems, and I realized that my account had been
compromised. I tried to contact Xbox Live support, but its helpline was
unhelpfully shut for the night.
Trying to think clearly, despite my somewhat bleary late-night state of
mind, I logged into my Microsoft account on my PC, and changed the
password. I then went through the process of recovering my Xbox Live
account on my console dashboard, which involved entering my Windows Live
ID and the new password. On seeing my account again, I was relieved, but
also surprised to note that it had been used to play FIFA 12, the
popular Electronic Arts soccer game.
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