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[ISN] Surviving Sandy: A Bank's Story



http://www.bankinfosecurity.com/interviews/surviving-sandy-banks-story-i-1719

By Tracy Kitten
Bank Info Security
November 19, 2012

Battered by Superstorm Sandy, North Jersey Community Bank maintained operations and customer communications during the storm. CEO Frank Sorrentino discusses the key elements of business continuity.

For North Jersey Community Bank, an $882 million community institution based in Englewood Cliffs, N.J., a strong business continuity plan paid off in the days following Superstorm Sandy. Frank Sorrentino, chairman and CEO of NJCB, says his bank was able to resume regular operations the day after Sandy struck.

"The storm was devastating in our area and the areas that we serve," Sorrentino says during an interview with BankInfoSecurity. "The storm forced businesses to stay closed. ... That was the direct impact. But indirectly, even for businesses that could get open, they had issues getting access to [banking] institutions; they couldn't get their mail; they couldn't get wires out; they couldn't pay people ... and that's where we stood out."

Sorrentino says NJCB, despite widespread power and telecommunications outages, was able to maintain service to all of its clients, even during the height of the storm.

The bank's eight branches were closed Oct. 29, but operations resumed the following day. Branch hours did vary from location to location during the days following the storm, but the bank kept customers informed about hours of operation through e-mail and social media.

[...]


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