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[ISN] Surviving Sandy: A Bank's Story
By Tracy Kitten
Bank Info Security
November 19, 2012
Battered by Superstorm Sandy, North Jersey Community Bank maintained
operations and customer communications during the storm. CEO Frank
Sorrentino discusses the key elements of business continuity.
For North Jersey Community Bank, an $882 million community institution
based in Englewood Cliffs, N.J., a strong business continuity plan paid
off in the days following Superstorm Sandy. Frank Sorrentino, chairman
and CEO of NJCB, says his bank was able to resume regular operations the
day after Sandy struck.
"The storm was devastating in our area and the areas that we serve,"
Sorrentino says during an interview with BankInfoSecurity. "The storm
forced businesses to stay closed. ... That was the direct impact. But
indirectly, even for businesses that could get open, they had issues
getting access to [banking] institutions; they couldn't get their mail;
they couldn't get wires out; they couldn't pay people ... and that's
where we stood out."
Sorrentino says NJCB, despite widespread power and telecommunications
outages, was able to maintain service to all of its clients, even during
the height of the storm.
The bank's eight branches were closed Oct. 29, but operations resumed
the following day. Branch hours did vary from location to location
during the days following the storm, but the bank kept customers
informed about hours of operation through e-mail and social media.
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