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RE: [ISSForum] SiteProtector automatic update

Title: Message
I've had the exact same problem.  I also had to discover the hard way to manually create that \update folder, and use the manual upgrader to download the necessary update files from a corporate LAN.  I have tried a few times to set up the automatic update feature with the proxy settings but it hasn't worked.  I too can browse the ISS site from the Application Servers IE web browser, log on to the ISS download site, and download updates manually, but I can't get the manual updater to do this either when I've installed it on this Application server (on the client's LAN-which has a web proxy).  Don't have an answer for you, just confirming your problem.

Robert J. Craig, CISM, CISSP, SSCP
Senior Security Engineer

13525 Dulles Technology Drive
Herndon, VA  20171
(703) 561-0420
(703) 832-4505 fax

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-----Original Message-----
From: issforum-admin@xxxxxxx [mailto:issforum-admin@xxxxxxx] On Behalf Of Polinger Attila
Sent: Thursday, June 26, 2003 2:13 AM
To: 'issforum@xxxxxxx'
Subject: [ISSForum] SiteProtector automatic update

Dear all,

We have set up a pilot system of a SiteProtector Basic installation: One SP server and four clients (one Server Sensor, three Desktop Protection clients). This generally works as expected.

We have had problems with automatic updating (XPUs and service releases), though, it does not seem to work (from the beginning) . As we learned, the update can be configured in the SP console in the SiteProtector Core (righ-click, the select Edit Properties, select "XPress and Product Updates"), we did not change anything in this window except we have set the proxy information.

I did not find any clue in the logs why the automatic update did not happen, in fact, I did not find any reference to this process at all. We had to run the manual updater tool to download the XML files and even downloaded all the XPUs and service releases from ISS site directly (to update SP to 1.2). Had to manually copy these to a new directory called "update" in the "Program files\ISS\RealSecure Siteprotector\Application Server\XPU" directory (I suppose this new directory would have been created if the automatic update had worked).

Only then could we see the "Available Updates: Yes" in the SiteProtector console for the appropriate sensors, and could perform the update as described in the ISS manual or XPU readme.

Otherwise I can browse the internet problemfree under the same Windows account that I use with SiteProtector from the same computer.

Can someone help me how to troubleshoot this malfunction ?

Attila Polinger
MOL Hungarian Oil and Gas Co.