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RE: [ISSForum] SiteProtector automatic update
You may need to change the properties of the 'RealSecure SiteProtector
Sensor Service Controller' service on your Apps server to run as a user
a/c that has access through the proxy - Check out Answer ID 766 on the
ISS Online KnowledgeBase.
LAN Security Manager
The Bank of New York
Tel +44 (0)20 7964 7721
Fax +44 (0)20 7964 5005
<rjc@xxxxxxxxxx> To: Polinger Attila <APoling@xxxxxx>, "'issforum@xxxxxxx'" <issforum@xxxxxxx>
Sent by: cc:
issforum-admin@is Subject: RE: [ISSForum] SiteProtector automatic update
I've had the exact same problem. I also had to discover the hard way to
manually create that \update folder, and use the manual upgrader to
download the necessary update files from a corporate LAN. I have tried
a few times to set up the automatic update feature with the proxy
settings but it hasn't worked. I too can browse the ISS site from the
Application Servers IE web browser, log on to the ISS download site, and
download updates manually, but I can't get the manual updater to do this
either when I've installed it on this Application server (on the
client's LAN-which has a web proxy). Don't have an answer for you, just
confirming your problem.
Robert J. Craig, CISM, CISSP, SSCP
Senior Security Engineer
13525 Dulles Technology Drive
Herndon, VA 20171
(703) 832-4505 fax
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From: issforum-admin@xxxxxxx [mailto:issforum-admin@xxxxxxx] On
Behalf Of Polinger Attila
Sent: Thursday, June 26, 2003 2:13 AM
Subject: [ISSForum] SiteProtector automatic update
We have set up a pilot system of a SiteProtector Basic
installation: One SP server and four clients (one Server Sensor,
three Desktop Protection clients). This generally works as
We have had problems with automatic updating (XPUs and service
releases), though, it does not seem to work (from the beginning) .
As we learned, the update can be configured in the SP console in
the SiteProtector Core (righ-click, the select Edit Properties,
select "XPress and Product Updates"), we did not change anything
in this window except we have set the proxy information.
I did not find any clue in the logs why the automatic update did
not happen, in fact, I did not find any reference to this process
at all. We had to run the manual updater tool to download the XML
files and even downloaded all the XPUs and service releases from
ISS site directly (to update SP to 1.2). Had to manually copy
these to a new directory called "update" in the "Program
files\ISS\RealSecure Siteprotector\Application Server\XPU"
directory (I suppose this new directory would have been created if
the automatic update had worked).
Only then could we see the "Available Updates: Yes" in the
SiteProtector console for the appropriate sensors, and could
perform the update as described in the ISS manual or XPU readme.
Otherwise I can browse the internet problemfree under the same
Windows account that I use with SiteProtector from the same
Can someone help me how to troubleshoot this malfunction ?
MOL Hungarian Oil and Gas Co.
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