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[ISSForum] Antwort: SP6 - Ticketing email notification problem



Hi all,

the problem seems to be solved ;o)  and is more simple as I thought.

There is simply no email sent if the creator and the responsible 
person/role of a ticket are the same. 

I tested it always with the same user-role. As I tested it with another 
user-role which the ticket is assigned to,
it was successful.

Thanks for help, 

Christian Osterbrink
________________________________
Verlagsgruppe Weltbild GmbH
Bereich Weltbild-IT
IT-Security
Steinerne Furt 72
86167 Augsburg




Christian.Osterbrink@xxxxxxxxxxxx 
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29.05.2006 14:08

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[ISSForum] SP6 - Ticketing email notification problem






Hi all,

I have a problem with email notifications for events in the ticketing 
service of siteprotector SP6.

Although I configured everything correctly in my point of view (the 
documentation is not very helpful for
ticketing) there is simply no email sent when tickets are created or 
changed.

I set up a paket sniffing on the siteprotector host, but there is no smtp 
connection initiated when tickets
are created/changed/closed.

So, what migh be the reason for this? 

Any help is appreciated,

Thanks,

Christian Osterbrink
________________________________
Verlagsgruppe Weltbild GmbH
Bereich Weltbild-IT
IT-Security
Steinerne Furt 72
86167 Augsburg
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